Why Visitors Hate Your Website- The Perspective Of A Conversion Rate Optimisation Expert
December 23rd, 2012 by admin
People that are actually interested in what you offer and would buy are leaving your website every day. This is not a wild guess, but a proven statistic. The good news is that there is a way to make them stay and make more sales.
The paradox of choice and how it steals sales
Remember how hard Christmas shopping is? There are just too many choices and you often end up not buying anything. On the contrary, when your choices are limited you can decide faster. When there are too many choices and clutter, the mind blocks. It needs to make so many comparisons that the effort of just walking away seems less painful. Moreover, the price of renouncing a big number of choices for merely one raises the abandon rate immensely.
How does this apply to your website? Clutter creeps in very easily. You will feel the need to add more info, more photos and even more buttons. You will want to add multiple products with multiple price options. In your desire to help, offer more and make more sales you end up making it extremely hard for the visitor. Landing on your page she will find that nothing is clear and that just choosing a direction or a product would actually be painful.
Adding more to your website is not necessarily bad if it is done correctly and a conversion rate optimization expert could show you exactly what is right and what is wrong. The way they are presented and arranged is crucial as people can only focus on one thing at a time and they are seeking for a pleasant shopping experience, not a dreadful one. Is yours the dreadful kind?
Make more sales with the same investment
Conversion rate optimisation is not about creating more buzz or investing more in advertising, though this will surely help. The focus is on why you throw money out the window by not converting most of the visitors on your website into clients. You are already investing money or effort and the returns could be even ten times higher.
An analysis of this kind is based on live data gathered by special tools. An expert will learn exactly how most of the visitors behave, where they click and even where they look. Most importantly you will quickly learn what makes visitors leave the website before contacting you or making a purchase and you can eliminate or change that negative trigger. Of course, this is done through constant testing.
What is usually shocking for our clients is that a very simple change, one that will seem obvious after it is done, has the power to increase the conversion rate immensely, maybe even double it. Adding a catchy headline, eliminating a photo, adding a button or changing a colour are just a few examples of what could work in your favour. If you want to make more sales contact a conversion rate optimisation today. Find out what is utterly wrong with you website and what drives otherwise interested clients away.
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